Profitec Announces Availability of SugarCRM Integration via Loki BPM

End to End Solution Provides Integrated IT System for Service Providers

Profitec Billing Services, Inc., an established leader in billing services, and Leonid Systems, which provides IT solutions to service providers, today announced the availability of an integrated solution in Loki BPM™ 3.0 and OmniBill 8.0. Loki BPM is an integrated business process management (BPM) solution based on the popular CRM suite, SugarCRM. Loki BPM provides an end-to-end solution including portals, CRM, order management, contract management, workflow, provisioning, care, inventory, and, in conjunction with OmniBill, billing. In addition to its functional capabilities, Loki BPM provides tight integration with subsystems common to many of today’s leading service providers, including BroadWorks, Sonus, Intrado, Covad, XO, Level3, and NETXUSA.

The integration with OmniBill offers the service provider a complete, flow-through package, which makes full use of the facilities on OmniBill. Orders flow through Loki BPM and into OmniBill for billing and rating. OmniBill provides high value, high scalability production support capable of handling customers ranging from start-ups to clients with hundreds of millions of monthly usage detail records.

“Profitec is excited about being able to offer such a comprehensive solution,” said Randy Minervino, Profitec’s VP of Sales and Marketing. “We believe that this product from Leonid gives our customers things they’ve been wanting. Better still, it all happens on a platform people already know, SugarCRM. Our customers benefit from having a modern, best-of-breed solution with exceedingly low integration costs.”

“Profitec’s seen it all, billing-wise. We are excited about working with a partner who has such depth and breadth on telecom billing. Profitec solves a lot of problems today’s service provider doesn’t want to tackle in house, taxation and bill presentment, for example,” said Alex Cowan, General Manager, Leonid Systems.

About Profitec:
Profitec Billing Services, Inc. provides sophisticated billing services to local telephone companies, long-distance carriers, cable providers, utilities, ISP’s, wireless providers, and many others. In addition to its staple services – service bureau processing, in-house customer service, and database administration – the company also offers a range of support services including network provisioning, credit & collections, inbound sales & order entry, and telemarketing. They can also pull from this broad base of services to design a custom turnkey solution. For more information please visit

About Leonid Systems
Leonid is a leader in next-generation service delivery and business process management solutions for the service provider space. Its Loki™ software suite has been deployed at many leading communications service providers worldwide. For more information please visit