Profitec Billing Services, a Wallingford Connecticut-based billing service bureau, announces the release of a major version enhancement to their widely known OmniBill product. In addition to sophisticated billing services provided to an array of communication service providers, Profitec develops and markets OSS/BSS applications. OmniBill, the master database, and client administration system is the core of Profitec’s OmniSuite line of billing and OSS products.
With specific enhancements targeting a wide range of product catalogs, Profitec’s OmniBill version 7.8 provides increased functionality that directly benefits a wide range of marketers. Some of the many enhancements include; complete foreign language billing in French and Spanish, 6 digits costing for wholesalers and those who market to enterprise accounts, automatic calculation of historical deactivation credits, and the release of both a generic and a customized VoIP activation offload for IP switches.
OmniSuite combines; web-based sales channel management, and online consumer signup and E-billing systems with Profitec’s powerful service bureau billing to provide a single-vendor comprehensive solution. Collectively, OmniSuite supports order entry, activations, workflow management, customer care, and CRM, receivables management, trouble management, and commission and sales channel management in one integrated system. The consolidated approach unifies billing, order entry, and customer service for all products thereby enabling maximum back-office efficiency and associated labor cost reductions and elevating the level of service which can be provided to end-users.
“We provide services to hundreds of billing clients all across the country,” says Randy Minervino, VP of Sales and Marketing for Profitec. “While selling a variety of products and services to end-users, each one of these clients is very unique but they can all benefit from streamlining their operations, automating wherever possible, and putting the Internet to work facilitating their business 24 hours a day. They all have customers who want a consolidated invoice and a single customer service number to call for billing questions or problem resolution. When customers can answer their own questions with available self-care tools according to their own schedules, they will happily use them and reduce customer service requirements. Our research with our clients has shown that, while both are important, end users would rate centralized customer service capabilities higher than consolidated invoicing.”
Profitec markets its products and services to a wide range of integrated communications providers including; CLEC’s, cable companies, and providers of VoIP, DSL and broadband services as well as a variety of wireless and hard-line access providers.