Profitec Billing Services is proud to announce the implementation of the Omnibill Helpdesk. It’s the latest way Profitec proves Customer Service is our top priority.
The hours of operation are from 8:00 a.m. to 5:00 p.m. EST Monday through Friday. While customers will continue to deal with the assigned billing analyst on all matters pertaining to the specifics of their bill run, a staff of experts is available to answer questions related to use of the Omnibill software. The help desk is reachable via phone or e-mail. Questions arriving after business hours will be responded to the next business day. While live telephone answers are available, questions arriving via e-mail will be compiled for inclusion in the frequently asked questions (FAQ) posted on the Profitec website and in addition will be evaluated for potential further explanation in the User Manual updates.
The goal of the help desk is to minimize client wait time for responses to software use questions. Towards that end, knowledgeable individuals who come from the training staff as well as individuals fully informed on the billing process itself man the help desk. This staff is also responsible for maintenance of the Omnibill User Manual, and the company endeavors to keep training, help functions and the User Manual all in sync by continuous updates.
Utilization of the help desk for system related questions will enable Billing Analysts to concentrate even more efforts on production work and related customer service issues while providing more immediate access to software experts.