Profitec employs a staff of knowledgeable, professional Customer Care Specialists. They are very knowledgeable about the telecommunications industry and are equipped to handle end-user inquiries through ongoing training and the assignment of increasingly complex tasks. Profitec’s Customer Care Specialists will be trained on the client’s goals and objectives, as well as products and services. The Customer Care staff will respond to end-user inquiries utilizing a client-specific Standard Operating procedure. These procedures will be updated, as needed, to suit the client’s ongoing business needs.